Returns & Exchanges

We want you to love what you ordered. If something's not right, here's how returns work.

Return window

You can return an item within 7 days of receiving it for a refund or exchange.

Condition

Because press-on nails and jewellery are worn directly against skin, returned items need to be unworn and unused, in their original packaging, for hygiene reasons. We can't accept a return that's been opened and tried on.

Faulty or incorrect items

If what arrived is faulty, damaged, or not what you ordered, that's on us — contact us and we'll cover return postage and sort out a replacement or refund. This is in addition to, and doesn't limit, your rights under the Australian Consumer Law, which guarantee a remedy for faulty goods regardless of any policy here.

Change of mind

For a change-of-mind return, you're responsible for return postage. We recommend using a tracked service — we can't process a refund for a return that doesn't arrive.

How refunds work

Once we've received and checked the returned item, we refund the original payment method. We don't currently offer store credit — if you'd prefer a different item instead of a refund, let us know when you contact us and we'll arrange an exchange.

How to start a return

Email twinkles@twinkles.com.au or use our Contact page with your order details and we'll guide you through the rest.