Privacy policy

Twinkles For You is dedicated to providing high-quality services while protecting your privacy. This policy outlines our commitment to managing your Personal Information responsibly. We adhere to the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988 (Cth) to govern the collection, use, disclosure, storage, security, and disposal of your Personal Information.

For more details about the Australian Privacy Principles, you can visit The Office of the Australian Information Commissioner's website at www.oaic.gov.au.

Our Privacy Policy explains how we collect, use, and share your personal information when you visit or make purchases on twinkles.com.au (referred to as the “Site”).

Information Collection:

When you visit the Site, we automatically gather certain information about your device, such as your web browser, IP address, time zone, and some cookies installed on your device. We also collect data about the specific web pages or products you view, as well as the websites or search terms that led you to our Site and how you engage with it. This data, known as “Device Information,” is collected through technologies like cookies, log files, web beacons, tags, and pixels.

Additionally, when you make a purchase or attempt to do so through the Site, we collect specific information including your name, billing and shipping addresses, payment details (such as credit card numbers), email address, and phone number. This information, termed “Order Information,” helps us fulfill orders, process payments, arrange shipping, provide invoices and order confirmations, communicate with you, screen orders for potential risks or fraud, and send you relevant information or advertising based on your preferences.

Use of Personal Information:

We use Device Information to identify potential risks or fraud, enhance and optimise our Site, and analyse customer interactions to improve our marketing strategies. We also employ third-party services like Shopify and Google Analytics to assist in managing and understanding how our customers use the Site.

Sharing Personal Information:

Your Personal Information may be shared with third parties to help us utilise it effectively as described above. This includes sharing data with Shopify for our online store operations and using Google Analytics for customer behaviour analysis. We may also disclose Personal Information to comply with legal requirements or protect our rights.

Behavioural Advertising:

We use Personal Information for targeted advertising and marketing communications based on your interests. You can opt out of targeted advertising through various platforms such as Facebook, Google, Bing, and the Digital Advertising Alliance’s opt-out portal.

Data Retention and Changes:

We retain Order Information unless requested otherwise and may update our privacy policy to reflect operational, legal, or regulatory changes.

Your Rights and Contact Information:

If you are a European resident, you have rights regarding access, correction, updating, or deletion of your personal information. For inquiries, complaints, or more information about our privacy practices, you can reach us at twinkles@twinkles.com.au or by mail at Twinkles For You, PO BOX 4088 Marayong NSW 2148, Australia.